I got my first 2-star review, and it stung. I mean, it really stung. When you’re first starting out as a PMU artist, the last thing you want is a bad review. To say I was devastated is an understatement.
Reading positive customer reviews, seeing their pictures, and hearing how much they love their new look really makes my day. I got my first negative review, and I didn't realize it would affect me the way it did. I felt so embarrassed, defeated, and even questioned myself if I should be doing this.
I had been doing PMU and microblading for about six months, so I was quite new to the industry. I spent 28 years in the dental field, never had any complaints, and my patients loved seeing me. I had a really good relationship with them, so getting this review was a huge letdown.
I think one of the reasons it really upset me is because we were talking in messages before this, and I offered her to come in, and I would take care of whatever she had concerns about. She was being very nice and then ended up posting a negative review. I wish she had messaged me instead; I could have refunded her if she wasn't satisfied.
Fast forward two years later... Thankfully, I’ve gotten over the bad review, but trust me, it’s still at the back of my mind, and of course, the review is still out there. I did respond to the lady on Google and offered a refund, but of course, I’ve never heard back from her.
So now, I go in with the mindset of doing my best work and tell myself that sometimes you can’t make everyone happy. Anonymous: Impact of Negative Reviews on PMU!
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